Refund and Returns Policy
At Axiom Peptide, customer satisfaction and product integrity are our top priorities. Due to the highly sensitive and perishable nature of our products, all sales are final, and we do not accept returns under normal circumstances.
Important: Document Your Package Opening
We strongly recommend that you video record the unboxing process when you receive your shipment. This includes:
- Recording the condition of the shipping box upon receipt from the carrier
- Filming the full process of opening the box
- Clearly showing each product and its packaging as it is removed from the box
This video will be required if you need to report any issues with your order.
Returns & Refunds Policy
As a general rule, Axiom Peptide does not accept returns or issue refunds due to the sensitive nature of our products, which require controlled storage and handling.
In very rare cases — such as verified shipping error or product damage upon arrival — we may, at our sole discretion, authorize a replacement or refund. If we request that an item be returned:
- You must contact us at info@axiompeptide.com within 48 hours of delivery.
- You must provide video documentation of the unboxing as outlined above.
- Any returned item will be inspected upon receipt but will not be restocked or resold — it will be destroyed after inspection.
- The customer is responsible for any return shipping costs unless otherwise agreed upon in writing.
- Refunds or replacements, if authorized, will be processed after inspection of the returned item.
Non-Returnable Situations
Returns and refunds will not be provided under the following circumstances:
- The customer changes their mind about the purchase.
- The product was opened, used, or improperly stored after delivery.
- No video documentation of the unboxing is provided.
- Unauthorized returns sent without prior approval.
Summary
- All sales are final — returns are not accepted except in rare cases of verified error or damage.
- Proper video documentation is required for any claim.
- If we request a return, the product will be destroyed after inspection and will not be restocked.
Contact Us
If you believe you have received an incorrect or damaged item and can provide proper documentation, please contact us within 48 hours at: