Frequently Asked Questions
Have a question? See if we’ve already answered it below. For anything else, please contact us at info@axiompeptide.com.
General Questions
I am looking for a peptide but don’t see it — do you still have it?
Please ensure you are logged in and search the site. If you cannot find a specific product, contact us at info@axiompeptide.com — we may have it in stock or be able to source it.
Does Axiom Peptide provide instructions for research peptides?
No. Our products are intended strictly for research use only. We do not provide instructions for human use or consumption. Any inquiries referencing personal use will not be addressed and may result in order cancellation.
How can I stay informed about sales and discounts?
Sign up for our newsletter to receive updates on new products, sales, and promotions.
Where do you ship?
We currently ship to addresses within the United States only.
Do you offer wholesale options?
For bulk orders (250 vials or more), please contact us at info@axiompeptide.com to discuss availability and pricing.
How do I create an account?
Click here to create an account.
How do I reset my password?
Click here to reset your password.
What is your refund policy?
Due to the sensitive nature of our products, we do not accept returns. In rare cases, we may approve a return or exchange on a case-by-case basis at our discretion. Click here to refer to our Refund and Returns Policy.
Payment & Order Questions
What is the best way to contact Axiom Peptide about my order?
Please email us at info@axiompeptide.com. Do not use social media messaging for order-related inquiries.
I have not received an email confirmation — what should I do?
Check your Spam, Promotions, and Other folders. If you do not see the email, contact us at info@axiompeptide.com — your email address may have been entered incorrectly.
How quickly can I expect a response?
We typically respond within 24 business hours (Monday–Friday). Emails received after 2pm EST Friday may be answered on Monday.
What if I forgot an item when placing my order?
If you forgot to add an item, please place a separate order. We are unable to modify orders after they are submitted.
I received the wrong products — what should I do?
Please email us at info@axiompeptide.com immediately with a picture of the products you received. We will correct the issue promptly.
Shipping & Delivery
Which carriers do you use?
We ship via FedEx, UPS, and DHL. Your order will include a tracking number from one of these carriers. Please use the tracking number provided to check your order status directly with the carrier.
Do you require a signature for delivery?
Orders over $600 will require a signature upon delivery to ensure safe receipt.
How long does it take for my order to ship?
Orders typically ship within 24 to 48 business hours (Monday–Friday). Orders placed after 12pm Friday through Sunday will ship on Monday. During high-volume sales, please allow 48–72 hours for processing.
Do you offer express shipping?
Yes, we offer express shipping via our partner carriers (FedEx, UPS, DHL). Please note that delivery times are estimates and not guaranteed.
My package is late — what should I do?
Once your order leaves our facility, transit times are controlled by the carrier. Please use your tracking number to contact the appropriate carrier directly if your package is delayed.
Why is my tracking number showing “In Transit” without updates?
Carrier tracking systems sometimes experience delays in scan updates. If you have concerns about your package, contact the carrier using your tracking number.
My product arrived damaged — what should I do?
Please email a photo of the damaged product(s) to info@axiompeptide.com. We will review your claim and, if appropriate, arrange a replacement.
I didn’t receive my package, but tracking shows “Delivered” — what can I do?
First, check with neighbors, building staff, or your delivery area. If you still cannot locate the package, contact the carrier directly with your tracking number. If the carrier confirms the package is lost or mis-delivered, contact us at info@axiompeptide.com with documentation from the carrier, and we will work with you to resolve the issue.
My package is lost — what happens next?
If your package is confirmed as lost by the carrier, we will file a claim and re-ship your order. Please note: We cannot re-ship or refund orders marked as “Delivered” unless the carrier confirms a loss.
Do You Have Other Questions?
How can I contact your team?
Our Customer Service team is here to help! Please email info@axiompeptide.com and we will respond within 24 business hours (Monday–Friday).